Official Communication
Date: 07 May 2026
Regarding Temporary Service Disruption
Dear Clients, Partners, and Users,
We would like to inform you that certain websites, applications, and related services are currently experiencing temporary disruption due to an unexpected security-related incident affecting the server infrastructure environment.
Our technical team is actively coordinating with infrastructure and hosting support providers to restore affected services and minimize operational impact.
Technical Assessment
Preliminary technical assessment indicates that the incident may be associated with recently disclosed security vulnerabilities affecting certain cPanel/WHM server management environments, including publicly reported advisory CVE-2026-41940 currently acknowledged by platform security advisories and industry cybersecurity sources. Investigation and recovery activities are ongoing in coordination with infrastructure and hosting support providers.
As a software development company, ICEICO Technologies Pvt. Ltd.
primarily provides website/application development and technical support services. Management and maintenance of hosting infrastructure, server-level security, and independent backup retention may vary depending on the hosting and backup arrangements selected or maintained by respective clients and infrastructure providers.
Backup availability, server-level redundancy, and disaster recovery policies are subject to the infrastructure, hosting environment, and maintenance plans applicable to individual client services. Clients are always advised to maintain independent copies of critical business data and content as part of standard digital operational practices.
Extended Recovery Assistance
Website Restoration
Full support to bring sites back online.
Redeployment
Migration to new server environments.
Manual Assistance
Direct technical cooperation for data recovery.
Priority Support
For critical educational & business services.
We understand the inconvenience caused during this unexpected situation and sincerely appreciate the patience and cooperation of all clients and users while recovery activities continue
Further updates will be communicated as progress continues.
Note: Backup availability and disaster recovery policies are subject to individual client maintenance plans. We recommend maintaining independent copies of critical business data.
Sincerely,
Team ICEICO Technologies