Organizations are rethinking their customer engagement to ensure long-term stickiness. They want to shift from transactional to more interactive communication, developing value-centric relationships over the customer's lifetime value. The focus now is on the interactions after customer acquisition, like – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, etc.
Having partnered with 60+ customers in 20+ years, we at ICEICO understand that a business has an opportunity to delight customers at every interaction - in real-time and through their channels of choice.
ICEICO helps organizations harness the power of cloud, automation, mobility, and analytics by designing tailored omnichannel CCM solutions (Customer Communications Management) - to meet diverse communication needs in a compliant manner.
A leading US-based life insurance group partnered with us to migrate their legacy CCM(OpenText xPression) to Quadient Insprise. We designed and delivered a brand-new interactive communication experience, enabling faster time to market.
ICEICO is a gold-tier global delivery partner of Quadient Inspire. With 40+ Inspire experts and 300+ Inspire certifications, the team has a delivery experience of 15+ years.
ICEICO has extensive delivery experience of 18+ years in OpenText xPression. The team comprises 30+ xPression experts.
The system has produced a significant competitive advantage in the industry thanks to ICEICO Technologies well-thought opinions.
They shouldered the burden of constantly updating a project management tool with a high level of detail and were committed to producing the best possible solution.
-Amol Ramteke, Business Owner of Carbonblack.education