services  customer communications

Deliver omnichannel communications for intelligent CX

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Organizations are rethinking their customer engagement to ensure long-term stickiness. They want to shift from transactional to more interactive communication, developing value-centric relationships over the customer's lifetime value. The focus now is on the interactions after customer acquisition, like – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, etc.

Having partnered with 60+ customers in 20+ years, we at ICEICO understand that a business has an opportunity to delight customers at every interaction - in real-time and through their channels of choice.

ICEICO helps organizations harness the power of cloud, automation, mobility, and analytics by designing tailored omnichannel CCM solutions (Customer Communications Management) - to meet diverse communication needs in a compliant manner.

what we do


  • CCM platform selection and evaluation
  • CCM maturity assessment
  • Multi-channel content design
  • CCM architecture consulting
  • Business case and Rol study.


  • Configuration
  • Template and document development
  • Quality assurance
  • Integrations - Core systems, ERP, CRM
  • Output management
  • Automation
  • Project management.

Managed Services

  • 24x7 Application support
  • End-user training
  • Upgrades
  • Legacy migration
  • Platform consolidation
  • Hosting - On-prem/Cloud

CX and beyond

  • CRM and digital experience platforms
  • Omnichannel UX and design
  • Customer journey intelligence
  • Rich mobile & web apps development
  • API and microservices
  • Data engineering
  • AR/VR solutions.

featured success story view all

Modernizing insurance correspondence

A leading US-based not-for-profit health insurer partnered with us to implement inspire as their CCM platform. We successfully upgraded the legacy document platform, saving the client around USD 1 million over the traditional consulting approach.
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Migrating legacy customer communications

A leading US-based life insurance group partnered with us to migrate their legacy CCM(OpenText xPression) to Quadient Insprise. We designed and delivered a brand-new interactive communication experience, enabling faster time to market.

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Upgrading CCM platform

We upgraded the OpenText xPression CCM platform from v4.1 to v4.7- for a leading Us-based mutual life insurer. The project had many challenges, including several regression bugs.However, we delivered 280,000 proofed pages across 80 categories.
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our platform expertise

Quadient Inspire

ICEICO is a gold-tier global delivery partner of Quadient Inspire. With 40+ Inspire experts and 300+ Inspire certifications, the team has a delivery experience of 15+ years.

OpenText xPression

ICEICO has extensive delivery experience of 18+ years in OpenText xPression. The team comprises 30+ xPression experts.

related industries

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Our Community With User Review

The system has produced a significant competitive advantage in the industry thanks to ICEICO Technologies well-thought opinions. They shouldered the burden of constantly updating a project management tool with a high level of detail and were committed to producing the best possible solution.
-Amol Ramteke, Business Owner of