Services  CRM

Harness data to get closer to customers

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Consumers today have endless choices, information, and touchpoints. They have never been so demanding, and so powerful. This poses considerable challenges on the CRM front – organizations need to harness the right set of tools and technologies to reach out to a wider audience as well as understand their behavior. They need to quickly align their product and services, and tailor them for each customer. We need to view the CRM landscape as not just a customer relationship tool but as a more vibrant, omnipresent, highly integrated social platform. ICEICO helps organizations harness the power of the cloud, social, mobility, and analytics by providing smart, agile, comprehensive, and custom-crafted solutions that enable them to understand their customers better.

what we do

Consulting

Make enterprise future-ready with our strategic assessment, Salesforce Platform analysis, business transformation, technical roadmap, user experience strategy, and prototype development.

Implementation

Use Salesforce Out-of-the-Box in platform development, reporting and BI, customized end-user training, mobile development, custom development, and cloud orchestration.

Integration

Integrate multiple databases, legacy systems, batch data, app store installations, and mobile frameworks.

Supported & Managed Services

Manage standard and custom functionality and scale existing implementation with the help of application support, end-user training, quality assurance, and upgrades.

featured success story view all

Adapting to change with Salesforce Service Cloud

Automation of billions of tasks and reduction of turnaround time for ticket resolution. Customer success with 30% reduction in ticket resolution time.
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ICEICO was a trusted partner for Salesforce migration, automating workflows and improving the reporting governance and therewith helped AMPFPA, to adapt its solutions and meet their members requirements.

Our Partners

As a Salesforce Consulting Partner, we provide specialized cloud consulting and solutioning. Learn more!

As a MS Dynamics partner, we provide services ranging from strategy consulting to running business As Usual.

As a Gold Partner, we provide specialized services across Oracle's entire protfolio, future-proof solutions, and cloud consultancy.Learn more!

LeadSquared is a SaaS CRM, helping 2000+ enterprises to drive sales and marketing at scale. It helps capture leads from all your channels automatically, manage them intelligently, and transfer them to the right people, ensuring zero lead leakage and zero missed opportunities.

We help our clients with their digital marketing automation activities. We build solutions for campaign management, lead nurturing/scoring, CRM integration, social marketing, and marketing analytics.

MiClient is an end-to-end deal closure platform that accelerates enterprise sales and revenue growth. It automates client interaction process with improved proposal conversion.

ClickDimensions is the top-rated, "Microsoft-certified marketing automation solution" for Dynamics CRM, providing email marketing, web intelligence, campaign automation, lead scoring, form capture, and more.

As a Salesforce Consulting Partner, we provide specialized cloud consulting and solutioning. Learn more!

As a MS Dynamics partner, we provide services ranging from strategy consulting to running business As Usual.

As a Gold Partner, we provide specialized services across Oracle's entire protfolio, future-proof solutions, and cloud consultancy.Learn more!

LeadSquared is a SaaS CRM, helping 2000+ enterprises to drive sales and marketing at scale. It helps capture leads from all your channels automatically, manage them intelligently, and transfer them to the right people, ensuring zero lead leakage and zero missed opportunities.

We help our clients with their digital marketing automation activities. We build solutions for campaign management, lead nurturing/scoring, CRM integration, social marketing, and marketing analytics.

MiClient is an end-to-end deal closure platform that accelerates enterprise sales and revenue growth. It automates client interaction process with improved proposal conversion.

ClickDimensions is the top-rated, "Microsoft-certified marketing automation solution" for Dynamics CRM, providing email marketing, web intelligence, campaign automation, lead scoring, form capture, and more.

featured insights

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Creating customer-centric marketing with salesforce marketing cloud

E-book
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customer 360: Know your customer better

Article
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Chatbots and Live Agents: Future allies set to transform customer experience

Article
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How to develop a winning CRM strategy for your business

Article

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Our Community With User Review

The system has produced a significant competitive advantage in the industry thanks to ICEICO Technologies well-thought opinions. They shouldered the burden of constantly updating a project management tool with a high level of detail and were committed to producing the best possible solution.
-Amol Ramteke, Business Owner of Carbonblack.education